Rocky Spin Responsible Gambling
Gambling is entertainment. Rocky Spin operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly if you need your account adjusted or closed.
Our commitment
Rocky Spin operates as a licensed online casino under the Curacao Gaming Authority, governed by the laws of our country of incorporation. Age verification is mandatory at 18+, and our compliance framework includes KYC checks, AML controls, and a dedicated self-exclusion procedure. If you need to step back from gambling, the mechanisms to do that are available now.
Tools available
Several controls sit directly inside your account under the Responsible Gaming settings section. You can set them yourself at any time.
- Deposit limits: daily, weekly, and monthly caps on how much you can add to your account
- Session time limits: a fixed window per session, with automatic logout when the limit is reached
- Self-exclusion: requested by email to [email protected] , your account is closed immediately on confirmation
Deposit and session limits are self-service. Reducing a limit takes effect straight away. Increasing one requires a cooling-off period before the change applies. Self-exclusion is permanent until you formally request reactivation, and we close the account on the same day the request is confirmed. One note: cryptocurrency deposits cannot currently be capped through the deposit limit tool, so if you fund your account in crypto and want a spending control, contact us directly.
Signs to watch for
These patterns can indicate that gambling has moved outside its intended role.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned before you started
- Gambling affecting time with family, friends, or work commitments
- Borrowing money or using funds set aside for bills to gamble
- Feeling irritable or restless when you’re not gambling
- Concealing how much time or money you spend on gambling
If any of these apply, the tools above and the organisations below are a practical starting point.
Where to get help
Free, confidential support is available from Gambling Help Online at gamblinghelponline.org.au or 1800 858 858 (24/7). If you need to self-exclude from all Australian-licensed operators, contact your state regulator directly. Rocky Spin is licensed and supervised by the Curacao Gaming Authority, so self-exclusion from our site is handled separately through the process described above.
Contact us
To request self-exclusion, set a limit, or ask any question about your account, email us at [email protected] . Responses arrive within 24 hours, and self-exclusion requests are acted on the same day. Live chat is also available 24/7 if you prefer to speak to someone immediately.